Throw out your old reservation diary and make your life easier

With unlimited reservations and zero commission or per-booking fees, our flat-rate pricing structure means you'll never be paying for your success.

24/7 bookings and reservation management

With 0% commission, you can ensure you never miss another booking, while running a smoother front of house.

Take deposits and prepayments

Put an end to manual payment admin and reduce your no-show rate and the cost implication of guests not arriving.

Run your business from anywhere

Our cloud-based platform lets you manage your business from any device, anywhere in the world.

Delight your guests

Automate your guest communication and tagging, and turn first-time guests into regulars.

Have full control over your venue

Manage your shifts, seating areas and tables – when they’re available and when they are not.

Build waiting lists and queues

With 0% commission, you can ensure you never miss another booking, while running a smoother front of house.

View the Full Feature List

Dineplan is very user-friendly, fast and efficient. Above all it has eliminated reservation confusion and allows us to track reservations better.

Bertus Basson
Chef & Owner - Overture
Online bookings
Ensure you never miss another booking
Offer convenient 24/7 online booking on your website, social media and Google listing with our easy-to-install booking calendar.
Use the shareable link to send people to your booking calendar from social media, your blog, WhatsApp, email and SMS marketing, printed QR codes and more.
Reflect your real-time availability as reservations are made, changed and cancelled, and highlight special days so guests can see upcoming events and specials.
Reduce mistakes as guests enter their own details, and set up custom pre-dining questions to ask about dietary requirements, seating preferences and special requests in advance.
Grow your database by letting guests opt-in for future marketing online or over the phone.
Customise the colour scheme of your booking calendar to match your brand, and place it anywhere on your website.
Reservation management
Run a smoother front of house
Our platform is simple and easy to use, so you and your team will be up and running in no time.
Add, change and cancel bookings effortlessly and keep track of all booking history with clear audit trails.
Quickly search for bookings and guests with our advanced search – never losing track of a booking again.
Utilise guest tags and booking notes to upgrade your diner experience and have valuable guest information at your fingertips.
Our intuitive system will automatically optimise your table allocations*, and make it easy to accommodate walk-ins.
Print your reservations so the kitchen is aware of any dietary requirements or special requests, and your FOH team is prepared to welcome guests to the correct tables.
* When using the table-based setup.
Deposits and prepayments
Eliminate no-shows with automatic booking deposits
Put an end to the manual admin surrounding booking deposits, matching payments with references and processing refunds while reducing no-shows and the cost implication of guests not arriving.
Charge booking deposits online, as well as prepayments for set menus, online takeaways and table-side ordering. You decide how you charge – whether you require immediate payments or only ad-hoc manual requests, payments for all bookings or large tables only, special events, weekends or peak seasons. You can also override your normal payment terms when adding manual bookings.
Have peace of mind with our secure, PCI compliant payment integration, customisable cancellation policies and being able to partially or fully refund guests with simple, one-click refunds.
Once payment clears, your dashboard will immediately update the payment status of the booking, and our payment audits record all the steps in the payment process, including date and time stamps for all communication, payments and refunds, as well as which user performed each action.
View all upcoming unpaid bookings and resend payment reminders at the click of a button, and access a range of customisable reports, including the sum of payments for a given date or shift.
Accessibility
Run your business from anywhere
Add, edit and view your reservations on the go.
Our cloud-based, mobile-friendly platform makes it easy to login and manage your business from any device, anywhere in the world – as long as you have a stable internet connection.
Setup multiple user accounts for your team members, and have full control over user permissions and access rights.
Automatic guest communication
Delight your guests and put an end to no-shows and mistakes
Send diners automatic email and SMS confirmations as soon as they book, and reduce no-shows with automated booking reminders.
Attach documents like menu PDFs and photographs to bookings from within the Dineplan platform.
Send SMS notifications to all guests with bookings on a particular day or shift in the case of unforeseen changes.
Full control and customisability
Manage your shifts, seating areas and tables – when they’re available and when they are not
When you first sign up, we’ll fully set up your account with seating areas, shifts, tables and table turn rates, but you’ll be able to edit these quickly and easily should your opening hours, availability and seating layout change.
Limit the number of guests you can accommodate in each "time step" with our "pacing" feature, staggering arrivals and relieving pressure on your front-of-house and kitchen.
Close your online bookings a set amount of time before each shift and limit last minute reservations with full control over how far in advance a guest can book before or during a shift.
Manage your capacity by guests, tables or both, ensuring that you are never overbooked again, and set minimum and maximum guests per table to avoid seating single guests or small groups at larger tables.
Add, edit and join tables with ease, add restaurant elements to your layout, like your bar, fireplace, bathrooms, etc., and update your floor plan with our intuitive drag-and-drop interface.
Override your usual opening hours and availability for certain dates or events, and create ad-hoc shifts for unique events and special occasions.
Easily block online bookings when you are closed for private functions or public holidays, and turn off online bookings at the click of a button.
Waitlist and queues
On those fully booked days, there's a better way to wait
Create a waiting list for fully booked shifts or special events, and easily replace cancelled bookings from your waiting list.
Add guests to your waiting list for a single shift or for multiple dates at the click of a button, and quickly convert guests on your waiting list into a booking with the option of prioritising VIPs.
Add guests to a virtual queue and let them walk around while they wait, maximising your table turn rate while seizing the opportunity to seat walk-in tables during busy shifts.
Send guests an SMS notification confirming that they've been added to the queue and another SMS once their table is ready.

Have more than one location in your restaurant group?

We offer multi-location accounts for restaurant groups, franchises and chains.

Centralised booking hub

Manage reservations across multiple properties, run a centralised booking hub, and easily switch between accounts.

Group and store-level data and reporting

For efficient group management, you can access data and reports on both a group and store-level basis.

Ready to grow your business?

Get started by booking a quick onboarding call with one of our support agents.

Book a Free Call